What is eSIM?
An eSIM, short for embedded SIM, lets you stay connected anytime, anywhere. It functions like a traditional SIM card but eliminates the need for a physical card. As long as your device supports eSIM technology, you will be able to use an eSIM.
How do I install the eSIM?
The easiest way to install your eSIM is through the QR code we provided via email and on the website.
Remember to turn on "Data Roaming" to start using your eSIM.
Do I need to remove my SIM card to use the eSIM?
No, you don't need to. You can keep your physical SIM in your phone while using our eSIM for data. Just update your phone settings to use the eSIM for data usage to avoid any roaming charges.
What if I run out of data?
You'll receive a notification when your data is running low or your plan is close to expiring. For some plans, add-ons are available. If you run out of data, you can purchase an add-on from our shop to top up, the extra data will automatically link to your eSIM. Alternatively you can purchase and install a new eSIM.
Does the eSIM support tethering/hotspot?
Yes, our eSIMs support tethering / hotspot.
Does the eSIM come with a local number, calls and SMS?
No, our eSIM are data-only and do not have a local number.
When does the eSIM start?
You can buy and set up the eSIM now, it will activate once connected to the destination network.
Just be sure to activate your plan within 60 days of purchase. If not activated manually, it will automatically activate, and the plan will begin.
Will eSIM work in my phone?
The best way to check if your phone is compatible:
Compatible phones:
IMPORTANT EXCEPTIONS
Certain models may have exceptions based on their specific versions or regional markets. For carrier-locked devices: If your device is locked to a specific carrier under a contract, it must be unlocked before you can use the eSIMs available on our platform.
Will eSIM work in a smartwatch?
Yes, but only if your smartwatch supports mobile connectivity via eSIM and is not otherwise restricted. Please refer to your smartwatch manufacturer guide to confirm the eSIM capability and activation instructions for your smartwatch.
IMPORTANT NOTE
Apple Watch is NOT SUPPORTED. Apple watch requires sharing of the same subscription with your iPhone. Please contact your carrier to check if they can help you with connecting your Apple watch to the mobile network.
An eSIM, short for embedded SIM, lets you stay connected anytime, anywhere. It functions like a traditional SIM card but eliminates the need for a physical card. As long as your device supports eSIM technology, you will be able to use an eSIM.
How do I install the eSIM?
The easiest way to install your eSIM is through the QR code we provided via email and on the website.
- On iOS: Go to Settings > Cellular (or Mobile Data) > Add Cellular Plan (or Add Data Plan), then scan the QR code
- On Android (Google Pixel): Go to Settings > Network and Internet > SIMs > Add More> Download a SIM instead, and then scan the QR code
- On Android (Samsung): Go to Settings > Connections > SIM Card Manager > Add Mobile Plan > Scan QR code
Remember to turn on "Data Roaming" to start using your eSIM.
Do I need to remove my SIM card to use the eSIM?
No, you don't need to. You can keep your physical SIM in your phone while using our eSIM for data. Just update your phone settings to use the eSIM for data usage to avoid any roaming charges.
What if I run out of data?
You'll receive a notification when your data is running low or your plan is close to expiring. For some plans, add-ons are available. If you run out of data, you can purchase an add-on from our shop to top up, the extra data will automatically link to your eSIM. Alternatively you can purchase and install a new eSIM.
Does the eSIM support tethering/hotspot?
Yes, our eSIMs support tethering / hotspot.
Does the eSIM come with a local number, calls and SMS?
No, our eSIM are data-only and do not have a local number.
When does the eSIM start?
You can buy and set up the eSIM now, it will activate once connected to the destination network.
Just be sure to activate your plan within 60 days of purchase. If not activated manually, it will automatically activate, and the plan will begin.
Will eSIM work in my phone?
The best way to check if your phone is compatible:
- iPhone: Go to Settings > Cellular (or Mobile Data).
If you see 'Add Cellular Plan' or 'Add Mobile Plan', the phone supports eSIM - Samsung: Go to Settings > Connections > SIM Card Manager.
If you see 'Add Mobile Plan', the phone supports eSIM - Google Pixel: Go Settings > Networks & Internet > SIMs > '+Add more'.
If you are using Pixel 3/3a or a later model, it will be there and that means the phone supports eSIM.
Compatible phones:
- iPhones: From early 2018 and later (iPhone XS/XR and all newer models)
- iPads: 10.2, Air, Mini 2019, Pro 11, Pro 12.9
- Google Pixel: 3/3a and later models
- Samsung: Galaxy S20 and later models.
- Many other brands and models
IMPORTANT EXCEPTIONS
Certain models may have exceptions based on their specific versions or regional markets. For carrier-locked devices: If your device is locked to a specific carrier under a contract, it must be unlocked before you can use the eSIMs available on our platform.
Will eSIM work in a smartwatch?
Yes, but only if your smartwatch supports mobile connectivity via eSIM and is not otherwise restricted. Please refer to your smartwatch manufacturer guide to confirm the eSIM capability and activation instructions for your smartwatch.
IMPORTANT NOTE
Apple Watch is NOT SUPPORTED. Apple watch requires sharing of the same subscription with your iPhone. Please contact your carrier to check if they can help you with connecting your Apple watch to the mobile network.