Last Updated: 18 November 2024
This service is provided by PMG Limited (the “Provider”).
These Terms and Conditions ("Agreement") form a legally binding contract between you and the Provider regarding your access to and use of our website (the “Website”). By accessing the Website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to all of the terms, you are expressly prohibited from using the Website and must stop using it immediately.
Any additional terms or documents that may be posted on the Website from time to time are incorporated into these Terms and Conditions. We reserve the right, at our sole discretion, to modify or update these Terms and Conditions at any time for any reason. Changes will be indicated by updating the “Last updated” date, and you waive any right to receive specific notice of each modification. It is your responsibility to review these Terms and Conditions periodically to stay informed of updates. Your continued use of the Website after any revisions are posted constitutes your acceptance of the revised Terms.
The Website's services are not intended for use in any jurisdiction or country where such use would violate local laws or regulations. If you choose to access the Website from outside the permitted regions, you do so on your own initiative and are solely responsible for ensuring compliance with applicable local laws.
1. eSIM service
The Provider sells prepaid eSIM with data service plans using eSIM technology (the “Service”). The Provider may be reselling the Service through a Partner or an Agent.
2. Terms of service
Registration
Customers may register for the Service through our Website or via authorised partners or agents.
To register, customers must provide their first and last name, along with a verifiable email address. Customers may also voluntarily upload a profile photo and share their travel preferences.
Registration requires acceptance of the General Terms and Conditions and the Privacy Policy.
Purchase and Activation
The Provider may restrict the availability of certain plans in specific countries. Customers can browse, select, and purchase plans through the Website or via authorised partners and agents.
By purchasing the Service, customers confirm that they own an unlocked, eSIM-compatible device, which is necessary to use the Service.
Upon purchase, customers must download the eSIM to their device to configure the data plan as per the order. The eSIM will remain on the device even after the plan's credit is used or the plan expires. Customers can remove the eSIM via their device settings at any time, though it is recommended to keep the eSIM installed until the plan is fully consumed or expires.
To begin using the Service, customers must first download the eSIM and activate the associated data plan. A stable internet connection may be required for these steps.
Duration and Termination
The Service begins upon the successful download of the eSIM and activation of the associated data plan.
The Service duration is determined by the terms of the purchased plan and will end upon either full consumption of the data or plan expiration, whichever occurs first.
The Provider may suspend or terminate the Customer's use of the Service without notice in cases of breach of customer obligations. The Provider reserves the right to close any Customer's account if they violate these Terms and Conditions or any applicable law or regulation.
Engagement
The Service is provided on an "as is" and "as available" basis. While the Provider will take reasonable steps to ensure service availability, it relies on technology and network infrastructure provided by partners and cannot guarantee uninterrupted network coverage, quality, or availability.
The Provider may collaborate with third-party entities to deliver the Service and is not required to inform customers about such partnerships. Customers agree to comply with the terms and conditions of these partners as well.
Service availability depends on our partners' ability to maintain network capacity and connection availability, which cannot be guaranteed.
Customer Obligations
Customers agree to:
Use the Service in compliance with these Terms and Conditions and assume responsibility for all usage.
Provide true, accurate, and complete registration information and keep it up to date.
Keep their account credentials, including passwords, confidential and accept responsibility for all account activity. The Provider reserves the right to remove or change usernames deemed objectionable at its sole discretion.
Use the Service in accordance with all applicable laws of their home country, country of residence, and the country in which they are present.
Use the Service solely for personal, non-commercial purposes.
Refrain from using the Service for any abusive, illegal, or fraudulent activity or in any manner that could impair or damage the network.
The Provider reserves the right to suspend the Service in case of non-compliance with the above obligations. Customers remain liable for all charges incurred during any suspension. Any attempt to damage or undermine the legitimate operation of the Service may result in civil and criminal penalties. The Provider reserves the right to pursue legal remedies and damages (including attorney fees) to the fullest extent permitted by law, including criminal prosecution.
3. Payment Terms
Customers can register and purchase eSIMs directly through the Website. Payments may be processed via an authorised agent of the Provider.
All eSIMs are prepaid, and prices include any applicable indirect taxes unless otherwise stated. Indirect taxes will be calculated based on the zip code provided in the billing information associated with the credit card payment.
"Indirect Taxes" refer to sales tax, GST, value-added tax (VAT), and any similar taxes or levies imposed by government authorities at the time of purchasing the plans.
4. Returns and Refunds Policy
Customers will be charged at the time of purchasing an eSIM.
Refunds or changes may be requested before the eSIM is installed and activated, or if a technical issue originating from the Provider is identified after activation.
For any complaints or feedback regarding the Service, customers can contact the support team by submitting a message through the Website's contact form.
5. Governing Law and Legal Compliance
This Agreement, along with any non-contractual obligations arising from or related to it, shall be governed by and interpreted in accordance with the laws of New Zealand. Any disputes arising under or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of New Zealand.
Additionally, your use of the Services may be subject to mandatory rules, regulations, and laws of other jurisdictions.
To comply with legal and regulatory requirements, we may need to collect certain personal information from you. If we request such information and specify that it is for legal or regulatory purposes, you agree to provide accurate and truthful information. The collection and use of your personal information will be governed by our Privacy Policy, which you can review below.
6. Intellectual Property Rights
Unless otherwise stated, the Website and its contents are our proprietary property. This includes all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos (the “Marks”) featured on the Website. These are owned or licensed by us and are protected by copyright, trademark, and other intellectual property laws, including unfair competition laws in the United States, foreign jurisdictions, and international conventions.
The Content and Marks are provided on the Website “AS IS” for your personal and informational use only. Except as explicitly permitted under these Terms and Conditions, no part of the Website, including the Content and Marks, may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written consent.
If you meet the eligibility criteria to use the Website, you are granted a limited license to access and use the Website. You may download or print a copy of any portion of the Content you have properly accessed, but only for your personal, non-commercial use. All rights not expressly granted to you in the Website, Content, and Marks remain reserved by us.
7. Privacy Policy
We are committed to protecting our customers' privacy. For details, please review our Privacy Policy, which is available on the Website. By using the Website, you agree to the terms of our Privacy Policy, which is incorporated into these Terms and Conditions.
Please note that the Website is hosted in Canada. If you access the Website from a jurisdiction outside of Canada with laws governing personal data collection, use, or disclosure that differ from those in Canada, your continued use of the Website or Services constitutes your consent to transfer and process your data in Canada.
We may be required to disclose your personal information in response to a valid order from an authorized government authority or court. By registering for the Services, you consent to such disclosures, including those made to jurisdictions that may not offer the same level of data protection as Canada.
8. Review Guidelines
We may provide areas on the Website where you can leave reviews or ratings. When posting a review, you must adhere to the following guidelines:
Your review should be based on firsthand experience with the person or entity being reviewed.
Reviews must not include offensive profanity, abusive language, or hateful, racist, or discriminatory remarks.
Discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability are strictly prohibited.
Reviews must not reference illegal activities.
If you are affiliated with a competitor, you may not post negative reviews.
Avoid making legal conclusions about any conduct.
Do not post false or misleading information.
You may not organise or encourage others to post specific reviews, whether positive or negative.
We reserve the right to accept, reject, or remove reviews at our sole discretion. We are under no obligation to screen or remove reviews, even if someone finds them objectionable or inaccurate. Reviews posted on the Website do not reflect our views or those of our affiliates or partners, and we do not endorse them. We disclaim all liability for any review and any claims, damages, or losses that may arise from them.
By submitting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, transferable, and sublicensable licence to use, reproduce, modify, translate, distribute, display, and perform the content of your review in any form or medium.
9. Third-party Websites and Content
The Website may contain links to third-party websites (“Third-Party Websites”) as well as articles, images, text, graphics, designs, music, videos, software, applications, and other content belonging to or originating from third parties (“Third-Party Content”). We do not investigate, monitor, or check Third-Party Websites or Third-Party Content for accuracy, appropriateness, or completeness, and we are not responsible for any Third-Party Websites accessed through the Website or any Third-Party Content available on, posted to, or installed from the Website. This includes their content, accuracy, reliability, privacy practices, or any related policies.
The inclusion of links to or the availability of Third-Party Websites and Third-Party Content does not constitute our endorsement or approval. If you choose to leave the Website and access Third-Party Websites or use any Third-Party Content, you do so at your own risk. Please note that these Terms and Conditions will no longer apply when you navigate to third-party platforms. You are responsible for reviewing the applicable terms, policies, and practices of any third-party platform, or application, including those related to privacy and data collection.
Any purchases made through Third-Party Websites are conducted solely between you and the relevant third party. We disclaim all responsibility for such transactions and do not endorse the products or services offered by third parties. You agree to hold us harmless from any losses, damages, or issues arising from your interactions with Third-Party Websites or your use of Third-Party Content.
This service is provided by PMG Limited (the “Provider”).
These Terms and Conditions ("Agreement") form a legally binding contract between you and the Provider regarding your access to and use of our website (the “Website”). By accessing the Website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to all of the terms, you are expressly prohibited from using the Website and must stop using it immediately.
Any additional terms or documents that may be posted on the Website from time to time are incorporated into these Terms and Conditions. We reserve the right, at our sole discretion, to modify or update these Terms and Conditions at any time for any reason. Changes will be indicated by updating the “Last updated” date, and you waive any right to receive specific notice of each modification. It is your responsibility to review these Terms and Conditions periodically to stay informed of updates. Your continued use of the Website after any revisions are posted constitutes your acceptance of the revised Terms.
The Website's services are not intended for use in any jurisdiction or country where such use would violate local laws or regulations. If you choose to access the Website from outside the permitted regions, you do so on your own initiative and are solely responsible for ensuring compliance with applicable local laws.
1. eSIM service
The Provider sells prepaid eSIM with data service plans using eSIM technology (the “Service”). The Provider may be reselling the Service through a Partner or an Agent.
2. Terms of service
Registration
Customers may register for the Service through our Website or via authorised partners or agents.
To register, customers must provide their first and last name, along with a verifiable email address. Customers may also voluntarily upload a profile photo and share their travel preferences.
Registration requires acceptance of the General Terms and Conditions and the Privacy Policy.
Purchase and Activation
The Provider may restrict the availability of certain plans in specific countries. Customers can browse, select, and purchase plans through the Website or via authorised partners and agents.
By purchasing the Service, customers confirm that they own an unlocked, eSIM-compatible device, which is necessary to use the Service.
Upon purchase, customers must download the eSIM to their device to configure the data plan as per the order. The eSIM will remain on the device even after the plan's credit is used or the plan expires. Customers can remove the eSIM via their device settings at any time, though it is recommended to keep the eSIM installed until the plan is fully consumed or expires.
To begin using the Service, customers must first download the eSIM and activate the associated data plan. A stable internet connection may be required for these steps.
Duration and Termination
The Service begins upon the successful download of the eSIM and activation of the associated data plan.
The Service duration is determined by the terms of the purchased plan and will end upon either full consumption of the data or plan expiration, whichever occurs first.
The Provider may suspend or terminate the Customer's use of the Service without notice in cases of breach of customer obligations. The Provider reserves the right to close any Customer's account if they violate these Terms and Conditions or any applicable law or regulation.
Engagement
The Service is provided on an "as is" and "as available" basis. While the Provider will take reasonable steps to ensure service availability, it relies on technology and network infrastructure provided by partners and cannot guarantee uninterrupted network coverage, quality, or availability.
The Provider may collaborate with third-party entities to deliver the Service and is not required to inform customers about such partnerships. Customers agree to comply with the terms and conditions of these partners as well.
Service availability depends on our partners' ability to maintain network capacity and connection availability, which cannot be guaranteed.
Customer Obligations
Customers agree to:
Use the Service in compliance with these Terms and Conditions and assume responsibility for all usage.
Provide true, accurate, and complete registration information and keep it up to date.
Keep their account credentials, including passwords, confidential and accept responsibility for all account activity. The Provider reserves the right to remove or change usernames deemed objectionable at its sole discretion.
Use the Service in accordance with all applicable laws of their home country, country of residence, and the country in which they are present.
Use the Service solely for personal, non-commercial purposes.
Refrain from using the Service for any abusive, illegal, or fraudulent activity or in any manner that could impair or damage the network.
The Provider reserves the right to suspend the Service in case of non-compliance with the above obligations. Customers remain liable for all charges incurred during any suspension. Any attempt to damage or undermine the legitimate operation of the Service may result in civil and criminal penalties. The Provider reserves the right to pursue legal remedies and damages (including attorney fees) to the fullest extent permitted by law, including criminal prosecution.
3. Payment Terms
Customers can register and purchase eSIMs directly through the Website. Payments may be processed via an authorised agent of the Provider.
All eSIMs are prepaid, and prices include any applicable indirect taxes unless otherwise stated. Indirect taxes will be calculated based on the zip code provided in the billing information associated with the credit card payment.
"Indirect Taxes" refer to sales tax, GST, value-added tax (VAT), and any similar taxes or levies imposed by government authorities at the time of purchasing the plans.
4. Returns and Refunds Policy
Customers will be charged at the time of purchasing an eSIM.
Refunds or changes may be requested before the eSIM is installed and activated, or if a technical issue originating from the Provider is identified after activation.
For any complaints or feedback regarding the Service, customers can contact the support team by submitting a message through the Website's contact form.
5. Governing Law and Legal Compliance
This Agreement, along with any non-contractual obligations arising from or related to it, shall be governed by and interpreted in accordance with the laws of New Zealand. Any disputes arising under or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of New Zealand.
Additionally, your use of the Services may be subject to mandatory rules, regulations, and laws of other jurisdictions.
To comply with legal and regulatory requirements, we may need to collect certain personal information from you. If we request such information and specify that it is for legal or regulatory purposes, you agree to provide accurate and truthful information. The collection and use of your personal information will be governed by our Privacy Policy, which you can review below.
6. Intellectual Property Rights
Unless otherwise stated, the Website and its contents are our proprietary property. This includes all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos (the “Marks”) featured on the Website. These are owned or licensed by us and are protected by copyright, trademark, and other intellectual property laws, including unfair competition laws in the United States, foreign jurisdictions, and international conventions.
The Content and Marks are provided on the Website “AS IS” for your personal and informational use only. Except as explicitly permitted under these Terms and Conditions, no part of the Website, including the Content and Marks, may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written consent.
If you meet the eligibility criteria to use the Website, you are granted a limited license to access and use the Website. You may download or print a copy of any portion of the Content you have properly accessed, but only for your personal, non-commercial use. All rights not expressly granted to you in the Website, Content, and Marks remain reserved by us.
7. Privacy Policy
We are committed to protecting our customers' privacy. For details, please review our Privacy Policy, which is available on the Website. By using the Website, you agree to the terms of our Privacy Policy, which is incorporated into these Terms and Conditions.
Please note that the Website is hosted in Canada. If you access the Website from a jurisdiction outside of Canada with laws governing personal data collection, use, or disclosure that differ from those in Canada, your continued use of the Website or Services constitutes your consent to transfer and process your data in Canada.
We may be required to disclose your personal information in response to a valid order from an authorized government authority or court. By registering for the Services, you consent to such disclosures, including those made to jurisdictions that may not offer the same level of data protection as Canada.
8. Review Guidelines
We may provide areas on the Website where you can leave reviews or ratings. When posting a review, you must adhere to the following guidelines:
Your review should be based on firsthand experience with the person or entity being reviewed.
Reviews must not include offensive profanity, abusive language, or hateful, racist, or discriminatory remarks.
Discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability are strictly prohibited.
Reviews must not reference illegal activities.
If you are affiliated with a competitor, you may not post negative reviews.
Avoid making legal conclusions about any conduct.
Do not post false or misleading information.
You may not organise or encourage others to post specific reviews, whether positive or negative.
We reserve the right to accept, reject, or remove reviews at our sole discretion. We are under no obligation to screen or remove reviews, even if someone finds them objectionable or inaccurate. Reviews posted on the Website do not reflect our views or those of our affiliates or partners, and we do not endorse them. We disclaim all liability for any review and any claims, damages, or losses that may arise from them.
By submitting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, transferable, and sublicensable licence to use, reproduce, modify, translate, distribute, display, and perform the content of your review in any form or medium.
9. Third-party Websites and Content
The Website may contain links to third-party websites (“Third-Party Websites”) as well as articles, images, text, graphics, designs, music, videos, software, applications, and other content belonging to or originating from third parties (“Third-Party Content”). We do not investigate, monitor, or check Third-Party Websites or Third-Party Content for accuracy, appropriateness, or completeness, and we are not responsible for any Third-Party Websites accessed through the Website or any Third-Party Content available on, posted to, or installed from the Website. This includes their content, accuracy, reliability, privacy practices, or any related policies.
The inclusion of links to or the availability of Third-Party Websites and Third-Party Content does not constitute our endorsement or approval. If you choose to leave the Website and access Third-Party Websites or use any Third-Party Content, you do so at your own risk. Please note that these Terms and Conditions will no longer apply when you navigate to third-party platforms. You are responsible for reviewing the applicable terms, policies, and practices of any third-party platform, or application, including those related to privacy and data collection.
Any purchases made through Third-Party Websites are conducted solely between you and the relevant third party. We disclaim all responsibility for such transactions and do not endorse the products or services offered by third parties. You agree to hold us harmless from any losses, damages, or issues arising from your interactions with Third-Party Websites or your use of Third-Party Content.