eSIMs Travel Privacy Policy
This website service is provided by PMG Limited (the “Provider”).
November 2024
Thank you for joining our community at eSIMs Travel. Your privacy and the protection of your personal information are our top priorities. If you have any questions or concerns about this privacy policy or how we handle your personal data, please reach out to our support team through the contact form.
When you visit our website https://esimstravel.com/ (the “Website”) or use any of our services (collectively referred to as the “Services”), we appreciate your trust in us to safeguard your personal information. We are committed to ensuring your privacy is respected and protected.
This privacy notice outlines what information we collect, how we use it, and your rights regarding your data. Please take the time to read it carefully. If you disagree with any part of this notice, we ask that you discontinue the use of our Services immediately.
This notice applies to all information gathered through our Services, including related services, sales, marketing activities, or events.
1. What information do we collect?
Personal Information You Provide to Us
In Short: We collect the information you disclose to us.
We gather personal information that you voluntarily provide when you register on the Website, show interest in our products or Services, or reach out to us directly.
The type of information we collect depends on how you interact with us, the Services you use, and the choices you make. This may include:
Personal Information You Share: Legal first and last name; email addresses; usernames; passwords
Payment Information: If you make a purchase, we collect the information needed to process your payment, such as your payment instrument number (including your credit card number) and its associated security code. All payment data is securely collected and stored by our trusted payment processor, Windcave. PMG Limited oversees the compliance of our partners. You can review Windcave's privacy policy here.
Please ensure that any personal information you provide is accurate, complete, and up to date. Notify us promptly of any changes to your information.
In Short: Some data, like your IP address and device details, is automatically gathered when you interact with our Services.
We automatically collect certain information when you visit, use, or navigate our Services. While this data doesn't directly identify you (e.g., name or contact details), it may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This data is essential for maintaining the security and functionality of our Services, as well as for internal analytics and reporting.
Like many companies, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data: This includes diagnostic, usage, and performance data that our servers automatically capture when you access or use our Services. It may consist of your IP address, device information, browser type and settings, and details about your activity (e.g., pages viewed, searches performed, features used). Additionally, it may include device event data such as system activity, error reports (or 'crash dumps'), and hardware configurations.
Device Data: We gather details about the device you use to access our Services. This may include information such as your IP address (or proxy server), device and application identification numbers, browser type, hardware model, internet service provider or mobile carrier, and operating system settings.
Location Data: We collect data about your device's location, which can be precise or approximate, depending on your device settings. This may involve GPS and similar technologies to determine your location based on your IP address. You can choose to disable location tracking by adjusting your device settings, but please note that some features of our Services may not function properly if location access is restricted.
Failure to provide information
The personal information we request is necessary to fulfil specific purposes. If you fail to provide complete and accurate information, we may be unable to process your order or deliver some or all of our Services.
In certain situations, we are required by law to share your personal data with third parties. This may include national regulatory authorities for purposes such as resolving billing disputes, legal proceedings, or matters of national security. In such cases, we will comply with the applicable legal requirements and provide the necessary information as mandated by the law in effect at the time.
2. How We Use Your Information
In Short: We use your information for legitimate business interests, to fulfil our contract with you, comply with legal obligations, and/or based on your consent.
We collect and use your personal information for various business purposes, as outlined below. These uses are based on our legitimate business interests, our need to fulfil a contract with you, compliance with legal requirements, your consent, and/or other lawful grounds. The specific reasons for using your data are as follows:
Requesting Feedback: We may use your information to gather feedback and contact you regarding your use of our Services.
Managing User Accounts: We use your information to manage and maintain your account.
Sending Administrative Information: We may send you information about products, services, new features, or updates to our privacy, conditions, and policies.
Protecting Our Services: Your information may be used to help secure our Services, such as monitoring and preventing fraud.
Enforcing privacy and Policies: We may use your data to enforce our privacy and conditions, comply with legal and regulatory obligations, or fulfill our contractual commitments.
Responding to Legal Requirements: In certain situations, we are required by law to share personal information with authorities, such as when purchasing eSIMs. We may also need to review your data in response to subpoenas or other legal requests.
Fulfilling and Managing Orders: We may use your information to process and manage orders, payments, returns, and exchanges through our Services.
Delivering Services: We may use your information to provide and facilitate the delivery of the services you requested.
Providing Support: We may use your information to respond to inquiries and resolve any issues you may have with our Services.
3. Will your information be shared with anyone?
In Short: We only share your information with your consent, to comply with laws, to provide services, to protect your rights, or to fulfil business obligations.
We may share the personal data we hold based on the following legal grounds:
Consent: We may process your information if you have given us explicit consent for a specific purpose.
Performance of a Contract: If we have a contract with you, we may process your personal information to fulfil the privacy of that contract.
Legal Obligations: We may disclose your information if required by law to comply with legal obligations, governmental requests, judicial proceedings, court orders, or other legal processes, such as responding to a subpoena or fulfilling national security or law enforcement requirements.
Vital Interests: We may disclose your data if it's necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, threats to safety, illegal activities, or as evidence in legal matters we are involved in.
More specifically, we may need to process or share your data in the following situations:
Business Transfers: We may share or transfer your information during business transactions such as mergers, sales of assets, financing, or acquisitions involving our company.
Affiliates: We may share your information with our affiliates, and we will require them to adhere to this privacy notice. Affiliates include our parent company, subsidiaries, joint ventures, or any companies under common control with us.
International Transfers: Information collected through the Services (including SMS and data usage) may be processed, stored, and transferred to any country necessary to provide the Services. By using our Services, you consent to the transfer of your data outside your home country.
Corporate Transactions: In the event of a sale, merger, or acquisition of our business or assets, your personal information may be transferred as part of the transaction. We reserve the right to include your data as an asset in such a transfer.
4. Do we use cookies and other tracking technologies?
In Short: Yes, we may use cookies and other tracking technologies to collect and store your information.
What Are Cookies?
Cookies are small data files stored on your computer or mobile device when you visit a website. They are commonly used by website owners to ensure the website works properly, improve efficiency, and provide analytical insights.
First-party cookies are set by the website owner (in this case, the Provider).
Third-party cookies are set by parties other than the website owner. These cookies enable additional features, such as advertising, interactive content, and analytics, to function on the website. The third parties that set these cookies can recognize your device both when you visit our website and when you visit other sites.
Why do we use cookies?
We use both first-party and third-party cookies for various reasons. Some cookies are necessary for the technical functioning of our Websites, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies help us track and target users' interests to improve the overall experience on our online platforms. Third-party cookies are served for advertising, analytics, and other purposes, as outlined below.
Here are the specific types of cookies used on our Websites and their purposes (note that the exact cookies may vary depending on which online property you visit):
Strictly Necessary Cookies: These cookies are vital for enabling you to access the Services and use certain features. For example, they allow you to log in to secure areas of the site and ensure that pages load quickly. Without these cookies, we cannot provide the services you've requested, and they are used solely for that purpose.
Functionality Cookies: These cookies help the Services remember choices you've made, such as your language preferences, login details, and other account settings. They aim to enhance your experience by making the site more personalized and by saving you from having to re-enter your preferences each time you visit.
Performance Cookies: These cookies collect information about traffic and how users interact with our Services. The data gathered is anonymous and aggregated, meaning it doesn't identify individual users. It includes information such as the number of visitors, which websites referred them, pages visited, time of visit, whether the user has visited before, and more. This information helps us improve the performance of our Services, gather demographic insights, and monitor activity levels.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. If you choose to reject cookies, you can still use our website, but certain features and areas may be restricted. You can also adjust your web browser settings to accept or block cookies. Since cookie management differs by browser, we recommend checking your browser's help menu for specific instructions.
For cookies related to Google Analytics, you can find more information on Google's Privacy Policy here: Google AdWords Conversion Tool Privacy, and you can opt-out via this link: Google Opt-Out. To opt-out of interest-based advertising by advertisers on our Services, visit About Ads Choices.
What about other tracking technologies, like web beacons?
Cookies are not the only method we use to recognize or track visitors to our website. We may also use other similar technologies, such as web beacons (also known as "tracking pixels" or "clear gifs"). These are small graphic files containing a unique identifier that allow us to recognize when someone has visited our website or opened an email containing them.
These technologies help us monitor user activity, such as tracking how users navigate from one page to another, delivering content or interacting with cookies, identifying whether you came to our site from an online ad on a third-party website, improving site performance, and measuring the effectiveness of email marketing campaigns. In many cases, these technologies depend on cookies to function properly, so disabling cookies may affect their performance.
6. What is our stance on third-party websites?
In Short: We are not responsible for the safety of any information you share with third-party providers who advertise on our website but are not affiliated with us.
Our Services may include advertisements from third parties that are not connected to us, and these may link to external websites, online services, or mobile apps. We cannot guarantee the privacy or security of data you provide to these third parties, as any data they collect is not covered by this privacy notice. We are not responsible for the content, privacy practices, or security policies of any third-party sites, services, or applications linked to or from our Services. We recommend reviewing the privacy policies of these third parties and contacting them directly for any concerns.
7. How long do we keep your information?
In Short: We retain your information only as long as necessary to fulfil the purposes outlined in this privacy notice, unless required by law to retain it for a longer period.
We will keep your personal information only for as long as necessary to fulfil the purposes specified in this privacy notice, unless a longer retention period is mandated or allowed by law (such as for tax, accounting, or legal purposes). Certain types of data may be retained beyond the termination of your account, as outlined below:
Data Retained Retention Period:
Provision of the Service(s): 12 months or as required by legislation
Data Usage: 12 months or as required by legislation
Invoices and Billing Records: 7 years
Customer Support Records: 3 years
When there is no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (e.g., due to data being stored in backup archives), we will securely store the information and isolate it from further processing until it can be deleted.
8. How do we keep your information safe?
In Short: We strive to protect your personal information through a combination of organisational and technical security measures.
We have implemented appropriate technical and organisational measures to secure the personal information we process, including data encryption, anonymization where possible, and the use of highly secure servers (both electronically and physically protected). However, despite our best efforts, no method of electronic transmission or data storage can be 100% secure. Therefore, we cannot guarantee that unauthorised third parties, such as hackers or cybercriminals, will not be able to bypass our security measures and access, steal, or alter your information. While we take every precaution to safeguard your data, the transmission of personal information to and from our Services is at your own risk. We recommend accessing our Services only in a secure environment.
9. What are your privacy rights?
In Short: You have rights that provide you with access to and control over your personal information. You can review, modify, or delete your account at any time.
You have the right to:
Request access to and obtain a copy of your personal information
Request corrections or deletion of your personal information
Restrict the processing of your personal information, and where applicable, restrict data portability
Object to the storage of your personal information, under certain conditions
To exercise these rights, please use the contact details provided below. We will review and address your request in line with applicable data protection laws.
If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. However, please note that this will not affect the lawfulness of the processing that occurred before the withdrawal, nor will it affect the processing of your information based on legal grounds other than consent.
If you are a resident of the European Economic Area (EEA) and believe that we are unlawfully processing your personal information, you have the right to file a complaint with your local data protection authority. You can find their contact information here: EU Data Protection Authorities.
If you are a resident of Switzerland, the contact details for the data protection authorities are available here: Swiss Federal Data Protection and Information Commissioner.
Account Information
If you would like to review, update, or delete the information in your account, or if you wish to terminate your account, you can contact us through the contact form on our Website.
Upon receiving your request to terminate your account, we will deactivate or delete your account and its information from our active databases. However, we may retain certain information in our records to prevent fraud, troubleshoot issues, assist with investigations, enforce our privacy and Conditions, and/or comply with applicable legal obligations.
Cookies and Similar Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can adjust your browser settings to delete or block cookies. Please note that rejecting or deleting cookies may affect the functionality of certain features or services on our Website.
Opting Out of Email Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the emails we send or by contacting us using the details provided below. After unsubscribing, you will be removed from our marketing email list. However, we may still send you service-related communications necessary for the administration of your account, responding to service requests, or other non-marketing purposes.
10. Children's Policy
The Provider's services are not intended for children under the age of 13, nor are they offered to children whose age makes it illegal to process their personal data, or where parental consent is required for data processing under the GDPR or other local laws.
We do not knowingly collect personal data from children under 13 or below the applicable age limit (the "Age Limit"). If you are under the Age Limit, please refrain from using the Services and from providing any personal data to us.
If you are a parent or guardian and become aware that your child has provided personal data to The Provider, please contact us immediately through the Website contact form.
If we discover that we have collected personal data from a child under the age of 13, we will take reasonable steps to delete the data, which may include deleting the child's Provider account.
11. Controls for Do-Not-Track features
Most web browsers, as well as some mobile operating systems and apps, offer a Do-Not-Track ("DNT") feature or setting that allows you to signal your preference to not have your online browsing activities monitored or collected. Currently, there is no established universal standard for recognizing and responding to DNT signals. As a result, we do not currently respond to DNT browser signals or any other automated mechanism that communicates your preference to not be tracked online. If a standard for online tracking is introduced that we are required to follow in the future, we will update this privacy notice to reflect that change.
12. Do California residents have specific privacy rights?
Yes, California residents have specific privacy rights under California law.
Under California Civil Code Section 1798.83, also known as the “Shine the Light” law, California residents can request, once a year and at no charge, information about the categories of personal information (if any) that we have disclosed to third parties for direct marketing purposes. You can also request the names and addresses of all third parties with whom we have shared your personal information in the previous calendar year.
If you are a California resident and would like to make this request, please contact us in writing using the information provided below.
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, certain rights and obligations apply regarding your personal information.
What categories of personal information do we collect? We may collect the following categories of personal information:
A. Identifiers. Examples: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name
B. Personal information categories listed in the California Customer Records statute. Examples:
Name, contact information, education, employment, employment history and financial information
C. Protected classification characteristics under California or federal law. Examples: Gender and date of birth
D. Commercial information. Examples: Transaction information, purchase history, financial details and payment information
E. Biometric information. Examples: Fingerprints and voiceprints.
F. Internet or other similar network activity. Examples: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements
G. Geolocation data. Example: Device location.
H. Audio, electronic, visual, thermal, olfactory, or similar information. Example: Images and audio, video or call recordings created in connection with our business activities.
I. Professional or employment-related information. Example: Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us
J. Education Information. Examples: Student records and directory information.
K. Inferences drawn from other personal information. Examples: Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.
We may collect additional personal information beyond the categories listed when you interact with us in person, online, by phone, or by mail, in the following situations:
Receiving assistance through our customer support channels,
Participating in customer surveys or contests, and
Facilitating the delivery of our services and responding to your inquiries.
How do we use and share your personal information?
For more details about our data collection and sharing practices, please refer to this privacy notice.
You can contact us using the details provided at the bottom of this document.
If you are using an authorized agent to exercise your right to opt-out, we may deny the request if the agent does not provide valid proof of authorization to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information to our service providers under written contracts. These service providers process information on our behalf for business purposes.
We may also use your personal information for our own business activities, such as conducting internal research and technological development. This does not constitute the “sale” of your personal data.
The Provider has not sold any personal information to third parties for business or commercial purposes in the past twelve (12) months and will not sell personal information belonging to website visitors, users, or other consumers in the future.
Your Rights Regarding Your Personal Data
A. Right to Request Deletion of Data - Request to Delete
You have the right to request the deletion of your personal information. If you make such a request, we will delete your personal information, subject to certain legal exceptions, such as protecting the free speech rights of another consumer, complying with legal obligations, or processing necessary to prevent illegal activities.
B. Right to Be Informed - Request to Know
You have the right to request the following information:
Whether we collect and use your personal information;
The categories of personal information we collect;
The purposes for which your personal information is used;
Whether we sell your personal information to third parties;
The categories of personal information that were sold or disclosed for a business purpose;
The categories of third parties to whom the personal information was sold or disclosed;
The business or commercial purpose for collecting or selling your personal information.
Under applicable law, we are not required to provide or delete information that has been de-identified or to re-identify data to verify a consumer request.
C. Right to Non-Discrimination for Exercising Privacy Rights
We will not discriminate against you for exercising your privacy rights.
Verification process:
When we receive your request, we will need to verify your identity to ensure that we are dealing with the correct individual. This process may require you to provide information that we can match with the details we already have in our system. Depending on the nature of your request, we may ask you for specific details to help us confirm your identity, or we may contact you via another communication method (e.g., phone or email) that you've previously provided. In some cases, we may use additional verification methods as needed.
We will only use the personal information provided in your request for the purpose of verifying your identity or authority to submit the request. Whenever possible, we will limit the amount of additional information we ask for. However, if we are unable to verify your identity using the information we already have, we may ask for further details to complete the verification process and ensure security or prevent fraud. Any additional information you provide for verification will be deleted once the process is complete.
D. Other privacy rights
You have the right to object to the processing of your personal data.
You can request corrections to your personal data if it is inaccurate or no longer relevant, or you may ask to restrict its processing.
You can appoint an authorized agent to submit a request on your behalf under the CCPA. However, we may reject a request from an authorized agent who does not provide proof of valid authorization to act on your behalf in accordance with the CCPA.
You may request to opt-out of the future sale of your personal information to third parties. Once we receive your opt-out request, we will process it as quickly as possible, but no later than 15 days from the submission date.
To exercise these rights, please contact us using the contact details provided at the end of this document. If you have any concerns or complaints regarding how we handle your data, we welcome your feedback.
13. Do we make updates to this notice?
In Short: Yes, we will update this notice as needed to ensure compliance with applicable laws.
We may revise this privacy notice periodically, and any updates will be indicated by a new "Revised" date. The updated version will become effective as soon as it is available. If we make significant changes to this notice, we may notify you by either posting a prominent notice on our site or sending you a direct notification. We encourage you to review this privacy notice regularly to stay informed about how we protect your information.
14. How can you contact us about this notice?
If you have questions or comments about this notice, you may contact us through the Website contact form.
HOW CAN YOU REVIEW, ACCESS, UPDATE, OR DELETE YOUR DATA?
Depending on the laws of your country, you may have the right to access, modify, or delete the personal information we collect from you. To request a review, update, or deletion of your personal information, please reach out to us through the Website contact form. We will respond to your request within 30 days.
This website service is provided by PMG Limited (the “Provider”).
November 2024
Thank you for joining our community at eSIMs Travel. Your privacy and the protection of your personal information are our top priorities. If you have any questions or concerns about this privacy policy or how we handle your personal data, please reach out to our support team through the contact form.
When you visit our website https://esimstravel.com/ (the “Website”) or use any of our services (collectively referred to as the “Services”), we appreciate your trust in us to safeguard your personal information. We are committed to ensuring your privacy is respected and protected.
This privacy notice outlines what information we collect, how we use it, and your rights regarding your data. Please take the time to read it carefully. If you disagree with any part of this notice, we ask that you discontinue the use of our Services immediately.
This notice applies to all information gathered through our Services, including related services, sales, marketing activities, or events.
1. What information do we collect?
Personal Information You Provide to Us
In Short: We collect the information you disclose to us.
We gather personal information that you voluntarily provide when you register on the Website, show interest in our products or Services, or reach out to us directly.
The type of information we collect depends on how you interact with us, the Services you use, and the choices you make. This may include:
Personal Information You Share: Legal first and last name; email addresses; usernames; passwords
Payment Information: If you make a purchase, we collect the information needed to process your payment, such as your payment instrument number (including your credit card number) and its associated security code. All payment data is securely collected and stored by our trusted payment processor, Windcave. PMG Limited oversees the compliance of our partners. You can review Windcave's privacy policy here.
Please ensure that any personal information you provide is accurate, complete, and up to date. Notify us promptly of any changes to your information.
In Short: Some data, like your IP address and device details, is automatically gathered when you interact with our Services.
We automatically collect certain information when you visit, use, or navigate our Services. While this data doesn't directly identify you (e.g., name or contact details), it may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This data is essential for maintaining the security and functionality of our Services, as well as for internal analytics and reporting.
Like many companies, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data: This includes diagnostic, usage, and performance data that our servers automatically capture when you access or use our Services. It may consist of your IP address, device information, browser type and settings, and details about your activity (e.g., pages viewed, searches performed, features used). Additionally, it may include device event data such as system activity, error reports (or 'crash dumps'), and hardware configurations.
Device Data: We gather details about the device you use to access our Services. This may include information such as your IP address (or proxy server), device and application identification numbers, browser type, hardware model, internet service provider or mobile carrier, and operating system settings.
Location Data: We collect data about your device's location, which can be precise or approximate, depending on your device settings. This may involve GPS and similar technologies to determine your location based on your IP address. You can choose to disable location tracking by adjusting your device settings, but please note that some features of our Services may not function properly if location access is restricted.
Failure to provide information
The personal information we request is necessary to fulfil specific purposes. If you fail to provide complete and accurate information, we may be unable to process your order or deliver some or all of our Services.
In certain situations, we are required by law to share your personal data with third parties. This may include national regulatory authorities for purposes such as resolving billing disputes, legal proceedings, or matters of national security. In such cases, we will comply with the applicable legal requirements and provide the necessary information as mandated by the law in effect at the time.
2. How We Use Your Information
In Short: We use your information for legitimate business interests, to fulfil our contract with you, comply with legal obligations, and/or based on your consent.
We collect and use your personal information for various business purposes, as outlined below. These uses are based on our legitimate business interests, our need to fulfil a contract with you, compliance with legal requirements, your consent, and/or other lawful grounds. The specific reasons for using your data are as follows:
Requesting Feedback: We may use your information to gather feedback and contact you regarding your use of our Services.
Managing User Accounts: We use your information to manage and maintain your account.
Sending Administrative Information: We may send you information about products, services, new features, or updates to our privacy, conditions, and policies.
Protecting Our Services: Your information may be used to help secure our Services, such as monitoring and preventing fraud.
Enforcing privacy and Policies: We may use your data to enforce our privacy and conditions, comply with legal and regulatory obligations, or fulfill our contractual commitments.
Responding to Legal Requirements: In certain situations, we are required by law to share personal information with authorities, such as when purchasing eSIMs. We may also need to review your data in response to subpoenas or other legal requests.
Fulfilling and Managing Orders: We may use your information to process and manage orders, payments, returns, and exchanges through our Services.
Delivering Services: We may use your information to provide and facilitate the delivery of the services you requested.
Providing Support: We may use your information to respond to inquiries and resolve any issues you may have with our Services.
3. Will your information be shared with anyone?
In Short: We only share your information with your consent, to comply with laws, to provide services, to protect your rights, or to fulfil business obligations.
We may share the personal data we hold based on the following legal grounds:
Consent: We may process your information if you have given us explicit consent for a specific purpose.
Performance of a Contract: If we have a contract with you, we may process your personal information to fulfil the privacy of that contract.
Legal Obligations: We may disclose your information if required by law to comply with legal obligations, governmental requests, judicial proceedings, court orders, or other legal processes, such as responding to a subpoena or fulfilling national security or law enforcement requirements.
Vital Interests: We may disclose your data if it's necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, threats to safety, illegal activities, or as evidence in legal matters we are involved in.
More specifically, we may need to process or share your data in the following situations:
Business Transfers: We may share or transfer your information during business transactions such as mergers, sales of assets, financing, or acquisitions involving our company.
Affiliates: We may share your information with our affiliates, and we will require them to adhere to this privacy notice. Affiliates include our parent company, subsidiaries, joint ventures, or any companies under common control with us.
International Transfers: Information collected through the Services (including SMS and data usage) may be processed, stored, and transferred to any country necessary to provide the Services. By using our Services, you consent to the transfer of your data outside your home country.
Corporate Transactions: In the event of a sale, merger, or acquisition of our business or assets, your personal information may be transferred as part of the transaction. We reserve the right to include your data as an asset in such a transfer.
4. Do we use cookies and other tracking technologies?
In Short: Yes, we may use cookies and other tracking technologies to collect and store your information.
What Are Cookies?
Cookies are small data files stored on your computer or mobile device when you visit a website. They are commonly used by website owners to ensure the website works properly, improve efficiency, and provide analytical insights.
First-party cookies are set by the website owner (in this case, the Provider).
Third-party cookies are set by parties other than the website owner. These cookies enable additional features, such as advertising, interactive content, and analytics, to function on the website. The third parties that set these cookies can recognize your device both when you visit our website and when you visit other sites.
Why do we use cookies?
We use both first-party and third-party cookies for various reasons. Some cookies are necessary for the technical functioning of our Websites, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies help us track and target users' interests to improve the overall experience on our online platforms. Third-party cookies are served for advertising, analytics, and other purposes, as outlined below.
Here are the specific types of cookies used on our Websites and their purposes (note that the exact cookies may vary depending on which online property you visit):
Strictly Necessary Cookies: These cookies are vital for enabling you to access the Services and use certain features. For example, they allow you to log in to secure areas of the site and ensure that pages load quickly. Without these cookies, we cannot provide the services you've requested, and they are used solely for that purpose.
Functionality Cookies: These cookies help the Services remember choices you've made, such as your language preferences, login details, and other account settings. They aim to enhance your experience by making the site more personalized and by saving you from having to re-enter your preferences each time you visit.
Performance Cookies: These cookies collect information about traffic and how users interact with our Services. The data gathered is anonymous and aggregated, meaning it doesn't identify individual users. It includes information such as the number of visitors, which websites referred them, pages visited, time of visit, whether the user has visited before, and more. This information helps us improve the performance of our Services, gather demographic insights, and monitor activity levels.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. If you choose to reject cookies, you can still use our website, but certain features and areas may be restricted. You can also adjust your web browser settings to accept or block cookies. Since cookie management differs by browser, we recommend checking your browser's help menu for specific instructions.
For cookies related to Google Analytics, you can find more information on Google's Privacy Policy here: Google AdWords Conversion Tool Privacy, and you can opt-out via this link: Google Opt-Out. To opt-out of interest-based advertising by advertisers on our Services, visit About Ads Choices.
What about other tracking technologies, like web beacons?
Cookies are not the only method we use to recognize or track visitors to our website. We may also use other similar technologies, such as web beacons (also known as "tracking pixels" or "clear gifs"). These are small graphic files containing a unique identifier that allow us to recognize when someone has visited our website or opened an email containing them.
These technologies help us monitor user activity, such as tracking how users navigate from one page to another, delivering content or interacting with cookies, identifying whether you came to our site from an online ad on a third-party website, improving site performance, and measuring the effectiveness of email marketing campaigns. In many cases, these technologies depend on cookies to function properly, so disabling cookies may affect their performance.
6. What is our stance on third-party websites?
In Short: We are not responsible for the safety of any information you share with third-party providers who advertise on our website but are not affiliated with us.
Our Services may include advertisements from third parties that are not connected to us, and these may link to external websites, online services, or mobile apps. We cannot guarantee the privacy or security of data you provide to these third parties, as any data they collect is not covered by this privacy notice. We are not responsible for the content, privacy practices, or security policies of any third-party sites, services, or applications linked to or from our Services. We recommend reviewing the privacy policies of these third parties and contacting them directly for any concerns.
7. How long do we keep your information?
In Short: We retain your information only as long as necessary to fulfil the purposes outlined in this privacy notice, unless required by law to retain it for a longer period.
We will keep your personal information only for as long as necessary to fulfil the purposes specified in this privacy notice, unless a longer retention period is mandated or allowed by law (such as for tax, accounting, or legal purposes). Certain types of data may be retained beyond the termination of your account, as outlined below:
Data Retained Retention Period:
Provision of the Service(s): 12 months or as required by legislation
Data Usage: 12 months or as required by legislation
Invoices and Billing Records: 7 years
Customer Support Records: 3 years
When there is no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (e.g., due to data being stored in backup archives), we will securely store the information and isolate it from further processing until it can be deleted.
8. How do we keep your information safe?
In Short: We strive to protect your personal information through a combination of organisational and technical security measures.
We have implemented appropriate technical and organisational measures to secure the personal information we process, including data encryption, anonymization where possible, and the use of highly secure servers (both electronically and physically protected). However, despite our best efforts, no method of electronic transmission or data storage can be 100% secure. Therefore, we cannot guarantee that unauthorised third parties, such as hackers or cybercriminals, will not be able to bypass our security measures and access, steal, or alter your information. While we take every precaution to safeguard your data, the transmission of personal information to and from our Services is at your own risk. We recommend accessing our Services only in a secure environment.
9. What are your privacy rights?
In Short: You have rights that provide you with access to and control over your personal information. You can review, modify, or delete your account at any time.
You have the right to:
Request access to and obtain a copy of your personal information
Request corrections or deletion of your personal information
Restrict the processing of your personal information, and where applicable, restrict data portability
Object to the storage of your personal information, under certain conditions
To exercise these rights, please use the contact details provided below. We will review and address your request in line with applicable data protection laws.
If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. However, please note that this will not affect the lawfulness of the processing that occurred before the withdrawal, nor will it affect the processing of your information based on legal grounds other than consent.
If you are a resident of the European Economic Area (EEA) and believe that we are unlawfully processing your personal information, you have the right to file a complaint with your local data protection authority. You can find their contact information here: EU Data Protection Authorities.
If you are a resident of Switzerland, the contact details for the data protection authorities are available here: Swiss Federal Data Protection and Information Commissioner.
Account Information
If you would like to review, update, or delete the information in your account, or if you wish to terminate your account, you can contact us through the contact form on our Website.
Upon receiving your request to terminate your account, we will deactivate or delete your account and its information from our active databases. However, we may retain certain information in our records to prevent fraud, troubleshoot issues, assist with investigations, enforce our privacy and Conditions, and/or comply with applicable legal obligations.
Cookies and Similar Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can adjust your browser settings to delete or block cookies. Please note that rejecting or deleting cookies may affect the functionality of certain features or services on our Website.
Opting Out of Email Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the emails we send or by contacting us using the details provided below. After unsubscribing, you will be removed from our marketing email list. However, we may still send you service-related communications necessary for the administration of your account, responding to service requests, or other non-marketing purposes.
10. Children's Policy
The Provider's services are not intended for children under the age of 13, nor are they offered to children whose age makes it illegal to process their personal data, or where parental consent is required for data processing under the GDPR or other local laws.
We do not knowingly collect personal data from children under 13 or below the applicable age limit (the "Age Limit"). If you are under the Age Limit, please refrain from using the Services and from providing any personal data to us.
If you are a parent or guardian and become aware that your child has provided personal data to The Provider, please contact us immediately through the Website contact form.
If we discover that we have collected personal data from a child under the age of 13, we will take reasonable steps to delete the data, which may include deleting the child's Provider account.
11. Controls for Do-Not-Track features
Most web browsers, as well as some mobile operating systems and apps, offer a Do-Not-Track ("DNT") feature or setting that allows you to signal your preference to not have your online browsing activities monitored or collected. Currently, there is no established universal standard for recognizing and responding to DNT signals. As a result, we do not currently respond to DNT browser signals or any other automated mechanism that communicates your preference to not be tracked online. If a standard for online tracking is introduced that we are required to follow in the future, we will update this privacy notice to reflect that change.
12. Do California residents have specific privacy rights?
Yes, California residents have specific privacy rights under California law.
Under California Civil Code Section 1798.83, also known as the “Shine the Light” law, California residents can request, once a year and at no charge, information about the categories of personal information (if any) that we have disclosed to third parties for direct marketing purposes. You can also request the names and addresses of all third parties with whom we have shared your personal information in the previous calendar year.
If you are a California resident and would like to make this request, please contact us in writing using the information provided below.
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, certain rights and obligations apply regarding your personal information.
What categories of personal information do we collect? We may collect the following categories of personal information:
A. Identifiers. Examples: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name
B. Personal information categories listed in the California Customer Records statute. Examples:
Name, contact information, education, employment, employment history and financial information
C. Protected classification characteristics under California or federal law. Examples: Gender and date of birth
D. Commercial information. Examples: Transaction information, purchase history, financial details and payment information
E. Biometric information. Examples: Fingerprints and voiceprints.
F. Internet or other similar network activity. Examples: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements
G. Geolocation data. Example: Device location.
H. Audio, electronic, visual, thermal, olfactory, or similar information. Example: Images and audio, video or call recordings created in connection with our business activities.
I. Professional or employment-related information. Example: Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us
J. Education Information. Examples: Student records and directory information.
K. Inferences drawn from other personal information. Examples: Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.
We may collect additional personal information beyond the categories listed when you interact with us in person, online, by phone, or by mail, in the following situations:
Receiving assistance through our customer support channels,
Participating in customer surveys or contests, and
Facilitating the delivery of our services and responding to your inquiries.
How do we use and share your personal information?
For more details about our data collection and sharing practices, please refer to this privacy notice.
You can contact us using the details provided at the bottom of this document.
If you are using an authorized agent to exercise your right to opt-out, we may deny the request if the agent does not provide valid proof of authorization to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information to our service providers under written contracts. These service providers process information on our behalf for business purposes.
We may also use your personal information for our own business activities, such as conducting internal research and technological development. This does not constitute the “sale” of your personal data.
The Provider has not sold any personal information to third parties for business or commercial purposes in the past twelve (12) months and will not sell personal information belonging to website visitors, users, or other consumers in the future.
Your Rights Regarding Your Personal Data
A. Right to Request Deletion of Data - Request to Delete
You have the right to request the deletion of your personal information. If you make such a request, we will delete your personal information, subject to certain legal exceptions, such as protecting the free speech rights of another consumer, complying with legal obligations, or processing necessary to prevent illegal activities.
B. Right to Be Informed - Request to Know
You have the right to request the following information:
Whether we collect and use your personal information;
The categories of personal information we collect;
The purposes for which your personal information is used;
Whether we sell your personal information to third parties;
The categories of personal information that were sold or disclosed for a business purpose;
The categories of third parties to whom the personal information was sold or disclosed;
The business or commercial purpose for collecting or selling your personal information.
Under applicable law, we are not required to provide or delete information that has been de-identified or to re-identify data to verify a consumer request.
C. Right to Non-Discrimination for Exercising Privacy Rights
We will not discriminate against you for exercising your privacy rights.
Verification process:
When we receive your request, we will need to verify your identity to ensure that we are dealing with the correct individual. This process may require you to provide information that we can match with the details we already have in our system. Depending on the nature of your request, we may ask you for specific details to help us confirm your identity, or we may contact you via another communication method (e.g., phone or email) that you've previously provided. In some cases, we may use additional verification methods as needed.
We will only use the personal information provided in your request for the purpose of verifying your identity or authority to submit the request. Whenever possible, we will limit the amount of additional information we ask for. However, if we are unable to verify your identity using the information we already have, we may ask for further details to complete the verification process and ensure security or prevent fraud. Any additional information you provide for verification will be deleted once the process is complete.
D. Other privacy rights
You have the right to object to the processing of your personal data.
You can request corrections to your personal data if it is inaccurate or no longer relevant, or you may ask to restrict its processing.
You can appoint an authorized agent to submit a request on your behalf under the CCPA. However, we may reject a request from an authorized agent who does not provide proof of valid authorization to act on your behalf in accordance with the CCPA.
You may request to opt-out of the future sale of your personal information to third parties. Once we receive your opt-out request, we will process it as quickly as possible, but no later than 15 days from the submission date.
To exercise these rights, please contact us using the contact details provided at the end of this document. If you have any concerns or complaints regarding how we handle your data, we welcome your feedback.
13. Do we make updates to this notice?
In Short: Yes, we will update this notice as needed to ensure compliance with applicable laws.
We may revise this privacy notice periodically, and any updates will be indicated by a new "Revised" date. The updated version will become effective as soon as it is available. If we make significant changes to this notice, we may notify you by either posting a prominent notice on our site or sending you a direct notification. We encourage you to review this privacy notice regularly to stay informed about how we protect your information.
14. How can you contact us about this notice?
If you have questions or comments about this notice, you may contact us through the Website contact form.
HOW CAN YOU REVIEW, ACCESS, UPDATE, OR DELETE YOUR DATA?
Depending on the laws of your country, you may have the right to access, modify, or delete the personal information we collect from you. To request a review, update, or deletion of your personal information, please reach out to us through the Website contact form. We will respond to your request within 30 days.